Our Policies

Drug Policy

You must have a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live.

Rx International will not handle any habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their life.

You can order up to a three month supply of your medication if that is what has been prescribed for you.

Rx International will not ship any pharmaceutical product to you that does not have an approved version in your country of residence.

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Rx International’s Refund Policy

If for any reason you do not receive your medication from Rx International within 15 business days from the date of shipment, please contact us to have a refund applied to your credit card equal to the amount charged or a replacement shipment sent to you.

If your medication arrives in a damaged condition, please contact us. We will credit your account or replace your order.

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Privacy & Security

All information given to Rx International will be held in the strictest confidence and will not be sold, rented or traded to any outside entity.

Rx International uses the latest in Internet security and encryption technology. You should have no concerns about your personal information being seen by anyone not directly involved with Rx International and its operations.

To review our privacy policy, please click here for details

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Refills/Existing Clients

If a prescription that we have had filled for you was written with refills we can have them filled for you as they come up. We will notify you by e-mail before your supply runs out to confirm that you wish an additional shipment. If you do not have an e-mail address, please call our Customer Service Department to order your refills.

If you are an existing customer with a new prescription to be filled, YOU DO NOT NEED TO ENTER YOUR INFORMATION AGAIN. Just fax us the order form along with your prescription. That is all we need. However, if you have some personal information that has changed you must make us aware of it.

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Pet Prescriptions

Rx International can have prescriptions filled for your pet as long as we are supplied with a valid prescription from your veterinarian. When filling out the customer profile put in all the pertinent information, indicating that the pet belongs to you, and follow the ordering process, as normal. If you are looking for a certain drug for your pet that you do not see on our price list please contact us and we will try to accommodate you.

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Use of Insurance

We cannot accept insurance coverage from another country. However, we will provide you with a receipt that you can use to make an insurance claim. We accept Visa, Mastercard, personal checks and money orders.

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When you order
your prescriptions will be checked more often by more professionals that any other service available.