How do I become a customer?

Register with us online, by phone, or by mail. Once registered, mail or fax your prescription to us (our toll-free fax number is 1-800-880-5650) and you will receive your medicine in days.

To register by mail, you can mail your customer profile to our address below or fax it to the number above along with a valid prescription. If you prefer to register over the phone, call 1-800-869-2280 on Monday – Friday between 8:00 am – 4:30 pm EST.

Do I need a prescription?

Yes. You must provide a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live. No order will be processed without a valid prescription.

How much medication can I order?

You may order only as much as your physician prescribes for you and we can send a maximum of a three month supply. This is in order to save you on shipping charges and to conform to FDA regulations regarding personal importation. 

How do I order refills?

We will contact you by email before your supply runs out to inquire if you wish us to ship you a refill. For customers without email access, we offer an automated refill reminder telephone service. This service will call you at least three weeks in advance to remind you to order your refill. All refills may be ordered simply by calling our toll-free customer service number at 1-800-869-2280 or emailing us at refills@rxinternational.com.

How do I change or cancel my order?

You may change or cancel a new order within 24 hours of placing it. Refills are processed as soon as they are received and cannot be canceled or changed. Please note that for safety reasons medications cannot be returned. But, of course, our money-back guarantee applies if your medication arrives in anything other than perfect condition.

Why can’t I buy Valium, Vicodin, or other similar drugs?

Rx International will not handle habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their lives.

Will you accept my insurance?

We cannot accept insurance coverage from another country. However, we will provide you with a receipt so that you may make an insurance claim.

How do I pay?

We accept personal checks (by personal checks to your bank account). All charges will show on your bill as TCDS International LLC.

Are there any hidden charges?

Absolutely not. The price you see for your medication includes everything and shipping is always free (over $99).

Why do I have to fill out a customer profile?

Since our pharmacists cannot see you in person, they need to be able to assess your prescription and the potential drug interactions based upon the information you provide to them. They may even contact your physician if necessary.

You are shipping brand name drugs from other countries, are they the same as what I can buy at home?

The majority of brand name drugs that you are used to seeing at your corner pharmacy are sold in most nations of the world. For different markets, due to language and cultural differences, they may have a different name or a different colored box or even a different presentation (e.g. in Canada, the US drug “Prilosec” is called “Losec” and is a pill rather than a capsule, even though it is the same drug made by the same manufacturer). 

In almost all cases though, the chemical name is exactly the same which means it is the same drug. There are a few instances where a chemical is called a different name in a different market (e.g. one of the chemicals in an asthma inhaler named “Combivent” is called “albuterol” in North America but “salbutamol” in the rest of the world). These differences are rare. Most brand name drugs, although called different names in different markets, are even manufactured in the exact same plants but just packaged differently.