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FAQ

Frequently Asked Questions
and Q & A:



Q: How do I become a customer?
A: Simply complete your Customer Profile and Release form and then just mail or fax your prescription(s) to us (our toll free fax number is 1-800-880-5650) and you will receive your medicine in days. click here to begin

OR
Print out the Customer Profile and Release form and mail or fax it to our toll free fax number along with your prescription.

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Q: What does Rx International do?
A: Rx International reviews your prescription and on your behalf has the prescription filled by our licensed pharmacist. We then have our international licensed pharmacies ship you your medication in the original manufacturer packaging. Your price includes all these services. We also package and ship your order to your address, for which we charge a shipping and handling fee as shown on our price list.


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Q: Do I need a prescription?
A: Yes. You must provide a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live.

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Q: How large a supply of my medication may I buy?
A: You may order only as much as your physician prescribes for you. And you can order no more than a three month supply at a time if that is what is prescribed for you. We can however have your repeats filled for you as they come up.

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Q: How do I order refills?
A: We will contact you by e-mail before your supply runs out to inquire if you wish us to ship you a refill. For customers without e-mail access, we offer an automated refill reminder telephone service. This service will call you at least three weeks in advance to remind you to order your refill. All refills may be ordered simply by calling our toll-free customer service number at 1-888-372-2252.

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Q: How do I change or cancel my order?
A: You may change or cancel a new order within 24 hours of placing it. Refills are processed as soon as received and cannot be cancelled or changed. Please note that for safety reasons medications cannot be returned. But, of course, our money back guarantee applies if your medication arrives in anything other than perfect condition.

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Q: Why can’t I buy Valium, Vicodin or other similar drugs?
A: Rx International will not handle habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their life.

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Q: Will you accept my insurance?
A: We cannot accept insurance coverage from another country. However, we will provide you with a receipt so that you may make an insurance claim. We gladly accept Visa, Mastercard, personal checks (by direct debit to your bank account) and money orders.

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Q: Why do I have to fill out a history form?
A: Because the pharmacists and physicians that we use cannot see you in person, they need to be able to assess your prescription and the potential drug interactions based upon the information you provide to them. They may even contact your physician if necessary.

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Q: You are shipping brand name drugs from other countries, are they the same as what I can buy at home?
A: In short, the majority of the brand name drugs that you would be used to seeing at your corner pharmacy are sold in most nations of the world. For different markets, due to language and cultural differences they may have a different name or a different colored box or even a different presentation (e.g. in Canada, the U.S. drug "Prilosec" is called "Losec" and is a pill rather than a capsule, even though it is the same drug made by the same manufacturer). In almost all cases though however, the chemical name is exactly the same which means it is the same drug. There are a few instances where a chemical is called a different name in a different market (e.g. one of the chemicals in an asthma inhaler named “Combivent” is called “albuterol” in North America but “salbutamol” in the rest of the world). These differences though are rare. Most brand name drugs, although called different names in different markets, are even manufactured in the exact same plants but just packaged differently.

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Q: Why can I buy generic drugs from you that are not available where I live?
A: Because of differences in patent law many countries produce generic versions of brand name drugs that are not available in the U.S. These versions are usually produced for their domestic market and to export abroad to countries with similar patent legislation. RX International has positioned our pharmacies in many different parts of the world to allow our customers to take advantage of the exceptional savings these generic drugs can offer.

Q: Who makes the generic drugs and are they safe?
A: RX International offers generic drugs produced in Canada and India , two countries with large, world class pharmaceutical industries. These drugs are subject to the same stringent approval and regulatory process as brand name drugs and are used by millions of people on a daily basis. The all have FDA, WHO (World Health Organization) and many other regulatory agency approved manufacturing facilities.

Q: Why do you not sell all drugs?
A: Rx International offers substantial discounts over what our customers are used to paying for their medication. Some drugs have been generic for a long time and are therefore relatively inexpensive in their home countries. In these instances TCDS recognizes that they would be more expensive to buy through us so we do not offer them for sale.

Q: How do I pay?
A: We accept Visa, Mastercard, personal checks (by direct debit to your bank account) and money orders. All credit card charges will show on your bill as "Rx International". If you choose to pay by direct debit you will be entitled to a 4% discount on all purchases.


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For more information on Canadian Drug Policy please visit the official Health Canada website:

SAFETY FIRST

When you order
from Rx INTERNATIONAL
your prescriptions will be checked more often by more professionals that any other service available.